Question 1

WHAT'S YOUR APPROACH?

Accepted Answer

We provide a unique & customized experience for every every client. 
 
Every company is unique. We do not believe in the one-size-fits-all approach.  
 
We will schedule a consultation to understand your specific goals and then deliver custom solutions, tailored to you, your industry, your culture, your one-of-a-kind challenges.

Question 2

HOW DO YOU EXECUTE?

Accepted Answer

Expert Analysis - We identify your path to success.
 
Strategic Planning - We craft your unique plan for success.
 
Implementation & Training - We work together to help you and your team achieve the dream.
​
Please see our About page for additional details and insight.

Question 3

HOW WOULD YOU DESCRIBE YOUR CULTURE IN ONLY 3 TERMS?

Accepted Answer

1. Original / Creative
2. Client-focused / Loyal
3. Brave / Daring

Question 4

HOW DO YOU QUOTE / PRICE?

Accepted Answer

Price Structure Types:
 • hourly. 
 • flat rate: per- project / task / deliverable.
 • milestone-based.
 • deposit (%) up-front & remainder upon completion.
Please note:
 • Specific details & price structures always vary slightly with each and every unique case, project, vertical, SOW, etc.

Question 5

WHAT'S YOUR AVERAGE PRICE?

Accepted Answer

Although every client and every project we undertake differ in countless ways, on average our service offerings cost 100/hour.

Question 6

WHAT CAN I EXPECT?

Accepted Answer

A FOCUS ON YOU:
We look for the best solution that fits your business. By thoroughly understanding your needs, your circumstances, and your goals, we tailor each proposal specifically for you.
 
HEART:
We do what's right for our customers, our partners, our employees, and the community.
 
EXPERTISE:
We have a proven track record of delivering on time and exceeding expectations. We mind the details, so you don't have to.
 
COMMITMENT
Wherever you call home, we are there in your community, to strengthen and sustain the businesses and places people call home.

Question 7

DO YOU OFFER ANY TYPE OF GUARANTEE OR REFUND POLICY

Accepted Answer

• Yes, absolutely!
 • We offer all clients a Money Back Guarantee.
The only exception is if you've committed a portion of your budget by providing a deposit - this amount is not refundable.
 • If you are not 100% completely satisfied with our services or our deliverables after working with us, request a refund (within 30 days of output delivery) and we’ll refund your project budget, no questions asked! 
 • Read our full refund policy here.

Question 8

DO YOU OUTSOURCE?

Accepted Answer

No. All of our works are done in-house.

Question 9

WILL YOU TRAVEL TO ME?

Accepted Answer

Yes, we are willing to accommodate such requests from clients.

Question 10

HOW SOON CAN YOU START?

Accepted Answer

We can typically kick-off on a project no later than 1 week from receiving an initial inquiry. On average, we are able to kick-off within 3 days of receiving the request and being informed about SOW.

Question 11

HOW LONG DOES IT TAKE?

Accepted Answer

• This primarily depends on the scope of work you are requesting, as well as which type of service offering.
 • For most of our service offerings - once we understand your project's required SOW - you may choose from multiple options we present per turnaround turnaround time capabilities. 
 • Finished work products can range from a single day to multiple weeks post- project kick-off.
 • Average turnaround time = 1 week from kick-off.

Question 12

WHAT ARE THE DIFFERENCES BETWEEN FREELANCE VS. CONSULTING SERVICES?

Accepted Answer

The primary differences between these 2 arms of our business are as follows:
​
Freelance Services:
 • Deliverable- & deadline- driven.
 • Typically priced on an hourly- OR a project- basis.
 • Basis varies based on SOW.​
​
Consulting Services:
 • Typically ongoing and/or long-term projects.
 • More than 1 single end-deliverable requested.
 • Pricing is NOT flat- or fixed- based.
 • On-site counseling required.

Question 13

CAN I GET REVISIONS TO DESIGNS / DELIVERABLES I RECEIVE?

Accepted Answer

• CAN I GET REVISIONS TO DESIGNS / DELIVERABLES I RECEIVE?
 • Absolutely. Our designers will refine their work in response to your feedback. In fact, the more feedback you can provide about what you're looking for, the better!
 • Clients are also able to:
 • Receive source files from Us for design.​
 • Send design change / revision requests directly to us

BOTTOM LINE CONSULTING & FREELANCE SERVICES, LLC

FAQ